They trusted me:
Strategy

Customer Experience strategy for Play.

Problem:
As the custoemrs' expectations are changing customer experience design becomes the crucial element of any strategy at every leading company. As a telecommunications leader Play has posed a question about what their unique Customer Experience should be like.

 

Solution:
Through the analysis of trends and strategies at companies that are world-famous for how they design customer experience and after a series of participatory strategic workshops at every organizational level a unique Customer Experience strategy was devised for Play.

 

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Strategy

What will work be like in 20 years?

Problem:
Océ Technologies faced a challenge: how to prepare a business for the changing work styles of the twenty-first century?


Solution:
After a series of tests, prototypes and workshops we created a vision of the future office 2025 where everyone is supported by a personal assistant and the whole office space adapts to the group of people who are currently in it. Based on this such ideas have been produced as a mobile printer interface or an augmented reality app helping to identify the people who are in the same room, for example at a conference.

 

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INNOVATION

My first mobile phone.

Problem:
Every child dreams of having a mobile phone, just like the one dad has. But will it be enough? Will getting dad's old phone make a seven or eight-year-old's dream come true? This is the question Play asked.

Solution:
Thanks to a series of workshops and service prototyping with the use of the original "shopping-market" method together with Play we created a Junior Box offering for seven and eight-year-olds. The deal was introduced in 2014 and has been a great business success ever since.

 

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Innovation

A stress-reducing lamp.

Problem:
While collaborating on a project with a psychiatric hospital, we were entrusted with producing a solution in everyday relaxation to support people suffering from mental disorders.

Solution:
Based on interviews, observations and several prototypes a stress-reducing lamp came to being. The way the light changes facilitates breathing exercises and relaxation.

 

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Solution

Organized email is the key.

Problem:
Google came with the following question: how to make users feel that emails help them organize their work day?

Solution:
A series of tests proved that emails should not only be presented in chronological order but also divided into those that are less important, those that are pending and all the rest. In response to this need the Priority Box concept was developed and implemented in 2010. Since then the tool has been used by over 4 million users around the world.

 

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Solution

A product on display that calls for touching.

Problem:
Paradyż asked: what makes shoppers take a look at ceramics? How to make items on display convey the best possible impression about the quality of the whole collection?


Solution:
Tests showed that clients came to the shop to tactily experience the tiles. Prototypes allowed for imagining how to effectively design an item to be displayed so that it presents the unique features of the collection. The solution was implemented in 2015 and proved that quality wins over quantity.

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